How do I verify websites operated by pharmacies from other provinces?
The rules for operating an Internet pharmacy may vary in other provinces so we encourage you to contact the local College of Pharmacists directly for verification. For a list of phone numbers, click here.

Can the pharmacist fill a prescription that was written by a U.S. doctor?
No. Ontario pharmacists can only fill and counsel for prescriptions authorized or signed by a licensed Canadian prescriber (i.e. physician, dentist, etc.)

Can the pharmacist fill a prescription for me that was faxed from a location other than my doctor's office?
No. Ontario pharmacists cannot release a prescription to a patient until he/she has received the original prescription.

How do I verify websites operated out of the United States?
Pharmacy websites in the United States are reviewed and verified by the National Association of Boards of Pharmacy through its Verified Internet Pharmacy Practice Sites™ (VIPPS™) program. Please visit the site to learn more.

What can I do if I am unhappy with the care and service that I have received from an Internet pharmacy?
If you have questions or concerns about the care you have received, we encourage you to first raise your comments with the pharmacist. If that is not possible or sufficient we encourage you to talk to the pharmacy's designated manager or owner. Or, you can call the Ontario College of Pharmacists directly at 1-800-220-1921. For further advice about the complaints process, click here.